Refund Policy

1. Satisfaction Guarantee

We are confident you'll love danzi. If you're not satisfied with your purchase, we offer refunds within 30 days of your initial subscription purchase.

2. How to Request a Refund

To request a refund, please contact us at team@danzi.app with your account details and reason for the refund request. We will review your request and process it within 5-7 business days.

3. Refund Eligibility

Refunds are available for:

• Initial subscription purchases within 30 days of the transaction date
• Charges made in error or due to technical issues
• Requests made by the original account holder

4. Refund Exclusions

The following are not eligible for refunds:

• Subscription renewals after the initial 30-day period
• Annual subscriptions in full (must be within 30 days of purchase)

5. Refund Process

Once approved, refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the funds to appear in your account.

6. Account Access

Upon refund approval, your subscription will be canceled. Your account and vocabulary data will be retained for 30 days in case you decide to re-subscribe.

7. Subscription Cancellation

You can cancel your subscription at any time without penalty. Cancellation will take effect at the end of your current billing period. No refunds are issued for partial months.

8. Disputes and Chargebacks

If you initiate a chargeback or dispute with your payment provider instead of contacting us first, we will be unable to assist you. We encourage all customers to reach out directly so we can work to resolve any issues.

9. Contact

If you have any questions about this Refund Policy or need to request a refund, please contact us at team@danzi.app.